Discover more in our FAQ
Have a question or comment? Don't be shy: Reach out and say hi!
Support hours: Monday-Friday, 7am-3pm
Ordering & Payments
How can I place an order?
How can I place an order?
Simply browse our website, add your favorite products to the cart, and proceed to checkout. It’s quick, secure, and easy!
What payment methods do you accept?
What payment methods do you accept?
We accept all major credit cards, ShopPay, Direct Deposit and other secure payment options available at checkout.
Can I modify or cancel my order after placing it?
Can I modify or cancel my order after placing it?
If your order hasn’t shipped yet, we’ll do our best to assist. Please contact us as soon as possible at cs@eraofnature.com.
What are your sizing options?
What are your sizing options?
We’re sorry to hear that you’re unable to place an order. Please contact Customer Service and we will work on resolving the issue as quickly as possible
Shipping & Delivery
Where do you ship?
Where do you ship?
We currently ship within the United States and to select international destinations. For APO/FPO and special delivery requests, feel free to contact us.
How long will my order take to arrive?
How long will my order take to arrive?
Orders are processed within 1-2 business days. Standard shipping takes 3-7 business days but might take 5 - 8 business days. Delivery times may vary depending on the destination and selected shipping method.
How can I track my order?
How can I track my order?
Once your order ships, you’ll receive a tracking number via email. You can use it to monitor the delivery status.
Returns & Refunds
What’s your return policy?
What’s your return policy?
If you’re not satisfied, you can return unopened and unused products within 30 days of purchase. Please contact us for return instructions.
Do you offer refunds or exchanges?
Do you offer refunds or exchanges?
Yes, we offer refunds or exchanges on eligible items. Refunds are processed once we receive and inspect the returned item.
Wholesale & Partnerships
Do you offer wholesale pricing?
Do you offer wholesale pricing?
Yes, we do! If you’re interested in stocking Era of Nature products, please reach out via our wholesale page or email retail@eraofnature.com.
Can I collaborate or become a distributor?
Can I collaborate or become a distributor?
We’re always excited to connect with like-minded partners. Contact us to explore collaboration or distribution opportunities.
Other Questions
Are your products tested on animals?
Are your products tested on animals?
Never. We are proudly cruelty-free.
How can I contact you?
How can I contact you?
You can reach us via email at cs@eraofnature.com or call us at +1 (315) 614 9159.
Where are you based?
Where are you based?
We are proudly based in the USA, with global roots and a passion for nature-inspired skincare.
